Support

Help

Answers for downloads, capture, licenses, and billing. If you still need a hand, email us and include the address on your account.

Email support@capturescreen.app

  • Download and install

    Get the desktop app from the downloads section on the homepage. The highlighted build matches your system: Windows .exe or .msi, macOS .dmg for Apple Silicon or Intel, and 64-bit Linux .AppImage, .deb, or .rpm. An account is not required to install and start capturing.

    Go to downloads

  • Accounts and billing

    Sign in to manage a subscription, download invoices, or request a refund. Paid plans renew until you cancel. Full refunds are available within five days of purchase.

    Open billing

  • License keys

    After a successful payment, your license key appears on the API keys page. Paste it into the desktop app. Each plan allows a set number of devices at once: Personal one, Professional three, Team ten.

    View API keys

Common questions

How do I contact support?

Email support@capturescreen.app. Include the email on your account and, for a billing question, the plan you bought.

Do I need an account to capture my screen?

No. Download the desktop app and start capturing right away. An account is required for paid plans, invoices, and license keys.

The app will not record or capture a window. What should I check?

Confirm the operating system has granted screen-recording permission, then quit and reopen Capture Screen. On macOS this permission is in System Settings under Privacy & Security.

How do I hide sensitive information?

Use privacy blur on emails, IDs, dashboards, or API keys before you share a screenshot or recording. Highlight only the area you want viewers to notice.

Where is my license key after I pay?

Checkout runs through Razorpay. When payment succeeds, the key is saved to your account. Copy it from the API keys page and paste it into the desktop app.

How do I ask for a refund?

Email support@capturescreen.app within five days of purchase and include the account you used at checkout. Eligible purchases receive a full refund.

Support email: support@capturescreen.app. See also the Terms and Privacy Policy.